{"id":7917,"date":"2025-09-06T06:07:43","date_gmt":"2025-09-06T06:07:43","guid":{"rendered":"https:\/\/goatravelcompany.com\/?page_id=7917"},"modified":"2025-09-06T06:09:16","modified_gmt":"2025-09-06T06:09:16","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/goatravelcompany.com\/hi\/cancellation-refund-policy\/","title":{"rendered":"Cancellation & Refund Policy"},"content":{"rendered":"
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Cancellation & Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Effective Date:<\/strong>\u00a028 July 2025<\/p>

Last Updated:<\/strong>\u00a028 July 2025<\/p>

\u00a0<\/p><\/div>

1. Purpose & Scope<\/h3>

This Cancellation & Refund Policy outlines the terms under which bookings made through\u00a0Travel Coffee<\/strong>\u00a0can be cancelled, rescheduled, or refunded. It applies to all travel services offered through our platform, including but not limited to:<\/p>

\u00a0<\/div>
  • Fixed group departures<\/li>
  • Customized tour packages<\/li>
  • Hotel and transport bookings<\/li>
  • Sightseeing activities and local experiences<\/li>
  • Seasonal and promotional offers<\/li><\/ul>
    \u00a0<\/div>

    By booking with Travel Coffee, you acknowledge and agree to this policy as a binding agreement between you (the customer) and Travel Coffee.<\/p>

    \u00a0<\/div>

    This policy is governed by:<\/p>

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    • Indian Consumer Protection Act, 2019<\/li>
    • Ministry of Tourism Guidelines<\/li>
    • Relevant terms from third-party suppliers (where applicable)<\/li><\/ul>
      \u00a0<\/div>

      We recommend reading this policy carefully before confirming your booking.<\/p>

      \u00a0<\/div>

      2. General Cancellation Terms & Request Process<\/h3>

      2.1 How to Request a Cancellation<\/h4>

      All cancellation requests must be submitted in writing via email to:<\/p>

      \u00a0<\/div>

      \ud83d\udce9\u00a0support@travelcoffee.in<\/strong><\/p>

      \u00a0<\/div>

      Subject line: Booking Cancellation Request \u2013 [Your Name & Booking ID]<\/p>

      Verbal, phone, or social media messages will not be considered valid unless followed up with an official written request.<\/p>

      2.2 When to Cancel<\/h4>

      To be eligible for a refund or rescheduling, cancellation must be requested:<\/p>

      • Before the trip start date,<\/strong>\u00a0based on the notice period defined in Section 3.<\/li>
      • During working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST. Cancellations received after hours will be considered as submitted the next business day.<\/li><\/ul>

        2.3 Acknowledgement & Processing<\/h4>

        Once we receive your cancellation request:<\/p>

        • You will receive an email confirmation acknowledging your request within\u00a024\u201348 hours<\/strong><\/li>
        • Before the trip start date,<\/strong>\u00a0based on the notice period defined in Section 3.<\/li>
        • During working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST. Cancellations received after hours will be considered as submitted the next business day.<\/li><\/ul>

          2.4 Requirement for Refund Processing<\/h4>

          To process a refund, you may be required to provide:<\/p>

          • Valid ID proof (same as used during booking)<\/li>
          • Proof of payment (transaction receipt or screenshot)<\/li>
          • Bank details for refund in case original mode is not feasible<\/li>
          • Any additional documentation as per specific vendor policies (e.g., permit receipts, cancellation slips)<\/li><\/ul>

            2.5 What Cannot Be Cancelled<\/h4>

            Certain bookings may be classified as\u00a0non-cancellable and non-refundable<\/strong>\u00a0at the time of booking due to:<\/p>

              • Flash sales, seasonal or promotional discounts<\/li>
              • Last-minute confirmations (under 72 hours)<\/li>
              • Services booked through non-refundable vendor contracts (e.g., peak season hotel blocks)<\/li>
              • Special permits, festival event packages, and third-party ticketed entries.<\/li><\/ul><\/li><\/ul>
                \u00a0<\/div>

                Such bookings will clearly mention \u201cnon-refundable\u201d in the invoice or confirmation email. Once confirmed, no refund or amendment will be possible for these cases.<\/p>

                3. Standard Cancellation & Refund Timeline<\/h3>

                Unless otherwise stated in your confirmation voucher or agreed upon at the time of booking, the following cancellation and refund structure will apply to most domestic and international travel packages offered by Travel Coffee.<\/p>

                3.1 Refund Eligibility Based on Notice Period<\/h4>